Integrate Applications
Leverage your customer intelligence
Consider the value of the right information, at the right time. With Avaya IP Office, you can leverage your customer intellegece by integrating existing business applications such as Microsoft Outlook, Customer Relationship Management Tools and other aplications specific to your industry to significantly enhance customer service. For example, by integrating Microsoft Outlook with Avaya IP Office incoming calls can display vital customer details such as company name, customer type and location, right to the desktop of the support representative.
Now the representative can greet the customer by name, provide the appropriate support for the right product and then naturally support and up-sell complementary products.
With Avaya IP Office, you can put communications at the heart of your business processes.
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